CONTACT US

Note: After changing your email address, you’ll need to use that new email address to log into your account.

If you’re an Amazon.com customer, you can log into Shopbop using your Amazon credentials. We recommend this if you are an Amazon Prime customer, or if you simply wish to quickly access your Shopbop account with your Amazon login.

If you use the same email address for both Shopbop and Amazon, you’ll be able to see your Shopbop account information and order history. If your Amazon email address differs from your Shopbop email address, you will not see this information.

Note: This feature does not apply to Amazon.co.jp or to Amazon.cn.

Note: You always have the option to change your shipping method when placing an order.

Although we make every effort to keep sufficient stock of items listed on Shopbop, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation.

Because of the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

Shopbop accepts Visa, Master Card, American Express, Discover, JCB, Diners Club and UnionPay.

View our Privacy Notice

View our Conditions of Use

View California Proposition 65 Warning

REPORT A SECURITY ISSUE

If you're a security researcher and you believe you have found a security issue within any of Shopbop's services, e-mail the details of your findings to security@shopbop.com. We work with Amazon to evaluate security incidents. Use PGP to protect your message by using Amazon's Public PGP Key

Shopbop complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by our vendors.

Items made of exotic skins and furs cannot be shipped outside of the United States, and jewelry items are restricted from shipping to certain countries. In addition to being restricted from shipping to non-USA addresses, items made of python cannot be shipped to California. At this time, beauty products including skincare, makeup, haircare, and bath & body cannot be shipped outside of the United States. Select brands have vendor-imposed regulations, restricting them from shipping outside the USA.

If you add one of these items to your cart and your shipping destination is one of the restricted countries, you will be prompted to remove it before proceeding. If you wish to continue with the purchase, you will need to change the destination address.

Your privacy is important to us, and we care about how your order information is used and shared. We would like customers who are sending or receiving products via international shipping to be aware that cross-border shipments are subject to inspection, and may be opened by customs authorities.

We provide certain order, shipment, and product information (such as description) to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

Easy Returns

1. Go to My Account, select Order History and click the Return Items button. Select the items you want to return.
2. Print all the required documents and prepare the box for shipping.
3. Drop off your package at DHL or schedule a pickup.

1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.
2. Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.
3. Please send your return to:

   Shopbop.com
   Attn: Returns
   1301 E Washington Avenue
   Madison, WI 53703

4. Ship your package using a trackable, insured shipping method. Shopbop cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
5. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

Our eGift Cards are available for purchase and are a great last-minute gift, or can be scheduled in advance so you never forget an occasion.

Shop Gift eCards

eGift Card Terms & Conditions

eGift Card FAQs

To redeem, enter your eGift card number in the Gift Card field on the Payment Methods page during Checkout or in ‘My Account’.

Any remaining balance will automatically be pre-selected as a payment option at checkout for future orders. You may use all or none of your eGift card balance when completing an order.

If someone asks you to pay them with a gift card:

Beware of gift card scams. Do not provide any gift card details (such as the claim code) to someone you do not know or trust. Never use Shopbop Gift Cards for payment outside of Shopbop, and never use gift cards for other retailers and brands outside of their stores. Please visit this page for information or if you think you have been the target of a gift card scam.

Common Gift Card Scams